Refund policy
Returns and Refunds Policy
We want customers to feel confident when shopping with BreezyFlow. Please read our returns and refunds policy carefully before making a purchase.
30-Day Return Period
BreezyFlow offers a 30-day return period from the date your order is delivered.
To request a return, you must contact us within 30 days of receiving your order.
Return requests made after 30 days may not be accepted.
To start a return, contact us at:
Please include your:
Order number
Full name
Email address used at checkout
Reason for return
Photos or videos if the item is damaged, faulty, or incorrect
Return Eligibility
To be eligible for a return, your item must be:
In good condition
Unused or lightly inspected only
Not damaged by misuse, neglect, or improper handling
Returned with accessories, manuals, and packaging where possible
Items that are damaged, heavily used, missing parts, or not in acceptable condition may not be eligible for a full refund.
Do Not Send Returns Without Approval
Please do not send your item back without contacting us first.
Returns must be approved by BreezyFlow before being sent back.
The return address may be different from the original shipping address because our products may be shipped through fulfilment partners.
If an item is returned to the wrong address without approval, we may not be able to process your refund.
To request return instructions, contact:
Change of Mind Returns
If you change your mind or no longer want the product, you may request a return within 30 days of delivery.
For change of mind returns:
The customer is responsible for return shipping costs.
Original shipping costs may not be refundable.
The item must be returned in acceptable condition.
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include clear photos or videos showing the issue.
If the issue is confirmed, we may offer one of the following solutions:
A replacement item
A refund
A partial refund
Another suitable solution depending on the issue
You must contact us before returning a damaged, faulty, or incorrect item so we can provide the correct instructions.
Refund Process
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Refunds may take several business days to appear in your account, depending on your bank or payment provider.
BreezyFlow does not control bank processing times after a refund has been issued.
Return Shipping Costs
For general returns or change of mind returns:
Customers are responsible for return shipping costs.
For damaged, faulty, or incorrect items:
BreezyFlow may cover the return shipping cost or provide another solution, depending on the situation.
Please contact us first before arranging any return shipment.
Non-Refundable Situations
Refunds may not be approved in the following situations:
The return request is made after 30 days from delivery
The item has been damaged by misuse or improper care
The item is heavily used or not in acceptable condition
The customer provided an incorrect shipping address
The package was marked as delivered but was lost or stolen after delivery
The item was returned without approval
The item was sent to the wrong return address
Each return request is reviewed on a case-by-case basis.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We can only cancel an order if it has not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled.
In that case, you may need to wait for the item to arrive and then request a return if eligible.
Exchanges
We may offer exchanges for damaged, faulty, or incorrect items depending on availability.
If you need an exchange, please contact us at:
If the item is out of stock, we may offer a refund or another suitable solution.
Contact Us
For any shipping, return, refund, or order questions, please contact us at:
Our support team will do their best to help with your enquiry.