Terms of service
Terms of Service
Welcome to BreezyFlow. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our store, or purchase products from us.
By using our website or placing an order, you agree to the terms outlined below. Please read them carefully before making a purchase.
1. Overview
This website is operated by BreezyFlow.
Throughout this website, the terms “we,” “us,” and “our” refer to BreezyFlow. The terms “you” and “your” refer to the customer, visitor, or user of our website.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, along with our Shipping Policy, Returns and Refunds Policy, and any other policies listed on our website.
If you do not agree with these terms, you should not use our website or purchase from BreezyFlow.
2. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your country, state, or region, or that you have permission from a parent or legal guardian to use this website.
You agree not to use our products, website, or services for any illegal, harmful, or unauthorised purpose.
You must not attempt to interfere with the security, operation, or functionality of our website.
Any misuse of our website may result in your access being restricted or cancelled.
3. Product Information
We aim to provide accurate product descriptions, images, prices, and availability information.
However, we do not guarantee that all product information on our website will always be completely accurate, current, or free from errors.
Product colours may appear slightly different depending on your screen, lighting, device settings, or display quality.
Product measurements, features, packaging, and accessories may vary slightly due to manufacturing or supplier updates.
We reserve the right to update, change, or discontinue any product at any time without notice.
4. Orders and Payments
When you place an order with BreezyFlow, you agree to provide accurate, complete, and current information.
This includes your:
Full name
Email address
Phone number
Shipping address
Billing information
Payment details
You are responsible for making sure all order details are correct before completing your purchase.
Once an order has been placed, we will send an order confirmation email to the email address provided at checkout.
An order confirmation does not guarantee that an order has been accepted or shipped.
We reserve the right to cancel, refuse, or limit any order if we believe there is an issue with payment, stock availability, suspected fraud, incorrect pricing, or incorrect customer information.
5. Pricing and Availability
All prices are listed on our website and may change at any time without notice.
We reserve the right to correct pricing errors, product errors, or availability errors at any time.
If a product is unavailable after you place an order, we may contact you to offer:
A replacement product
A refund
A store credit
Another suitable solution
We are not responsible for price changes after an order has already been placed.
6. Shipping and Delivery
BreezyFlow works with fulfilment partners to help process and ship customer orders.
This means products may be shipped directly from our suppliers or fulfilment centres.
Shipping times may vary depending on your location, product availability, courier delays, customs processing, and other factors outside of our control.
Estimated delivery times are not guaranteed.
If you order multiple items, they may arrive in separate packages and on different days.
For more information, please refer to our full Shipping Policy.
For any shipping questions, contact us at:
7. Returns, Refunds, and Cancellations
BreezyFlow offers a 30-day return period from the date your order is delivered.
To request a return or refund, you must contact us within 30 days of receiving your order.
Returns must be approved before being sent back.
Do not send items back without contacting us first.
Customers are responsible for return shipping costs unless the item is confirmed to be damaged, faulty, or incorrect.
Once an order has been processed or shipped, it may not be able to be cancelled.
For full details, please refer to our Returns and Refunds Policy.
For return or refund questions, contact:
8. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.
You may be asked to provide photos or videos showing the issue so we can assess the situation.
If the issue is confirmed, BreezyFlow may offer a suitable solution such as:
A replacement item
A refund
A partial refund
Another suitable resolution
We must be contacted before any damaged, faulty, or incorrect item is returned.
9. Customer Responsibilities
When using our website or purchasing from BreezyFlow, you agree to:
Provide accurate order and contact information
Use our website lawfully and responsibly
Read product details before purchasing
Check your shipping address before placing an order
Follow product instructions and safety guidance where provided
Contact us promptly if there is an issue with your order
BreezyFlow is not responsible for problems caused by incorrect customer information, misuse of products, failure to follow instructions, or delayed communication from the customer.
10. Product Use and Safety
Our products are designed for general personal cooling and everyday use.
You agree to use all products safely, responsibly, and only for their intended purpose.
Please follow any instructions, warnings, or care information provided with the product.
BreezyFlow is not responsible for damage, injury, or loss caused by:
Misuse of a product
Improper handling
Failure to follow instructions
Unauthorised modifications
Use of the product for unintended purposes
If you are unsure whether a product is suitable for your needs, please contact us before purchasing.
11. Third-Party Services and Fulfilment Partners
BreezyFlow may use third-party services to operate our website, process payments, fulfil orders, provide shipping, and manage customer support.
These third parties may have their own terms, policies, and procedures.
We are not responsible for delays, errors, or service issues caused by third-party providers, couriers, payment processors, customs authorities, or fulfilment partners.
12. Website Content
All content on the BreezyFlow website, including text, images, branding, graphics, product descriptions, and layout, is owned by or licensed to BreezyFlow unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content without permission.
This includes using our product images, written content, brand name, or website design for commercial purposes without approval.
13. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions.
These may relate to:
Product descriptions
Pricing
Promotions
Shipping times
Product availability
Images or product details
We reserve the right to correct any errors, update information, or cancel orders if any information on our website is inaccurate.
We may do this at any time without prior notice, including after an order has been submitted.
14. Limitation of Liability
To the fullest extent permitted by law, BreezyFlow is not liable for any direct, indirect, incidental, or consequential loss resulting from your use of our website, products, or services.
This includes, but is not limited to:
Delivery delays
Incorrect customer information
Product misuse
Website interruptions
Third-party service issues
Loss of data or unauthorised access
Any damages arising from use or inability to use our website or products
Nothing in these Terms of Service is intended to exclude rights that cannot be excluded under applicable consumer laws.
15. Personal Information
Your submission of personal information through our website is handled according to our Privacy Policy.
By using our website or placing an order, you agree that your information may be collected and used to process orders, provide customer support, and operate our store.
Please refer to our Privacy Policy for more information.
16. Changes to These Terms
BreezyFlow may update or change these Terms of Service at any time.
Any updates will be posted on this page.
It is your responsibility to review these Terms of Service from time to time.
Continued use of our website after changes are posted means you accept the updated terms.
17. Contact Information
For any questions about these Terms of Service, your order, shipping, returns, refunds, or general enquiries, please contact us at:
We will do our best to assist you with your enquiry.