Shipping policy
Shipping Policy
At BreezyFlow, we aim to process and ship orders as quickly and carefully as possible. Please read the information below before placing your order.
Order Processing Times
All orders are processed after payment has been successfully received.
Order processing usually takes 1–3 business days.
Business days do not include weekends or public holidays. During busy periods, product launches, sales events, or high-demand periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details where available.
Shipping Times
Estimated delivery times can vary depending on your location, courier availability, customs processing, and fulfilment delays.
Estimated delivery time is usually 7–15 business days after your order has been shipped.
Please note that this is an estimate only. Delivery may take longer during peak seasons, public holidays, severe weather, customs inspections, or courier delays.
BreezyFlow is not responsible for delays caused by shipping carriers, customs, incorrect address details, or events outside of our control.
Shipping From Our Fulfilment Partners
BreezyFlow works with fulfilment partners to help ship products directly to customers.
This means your order may be shipped from different warehouses depending on product availability and your delivery location.
If you order more than one product, your items may arrive in separate packages.
This does not mean anything is missing from your order. Separate packages may have different tracking numbers and may arrive on different days.
Tracking Information
Once your order has been shipped, tracking information will be provided where available.
Please allow time for tracking details to update after your shipping confirmation has been sent. In some cases, tracking may take 2–5 business days to show movement.
If your tracking number is not updating immediately, this usually means the courier has not scanned the package yet.
For any tracking or delivery questions, please contact us at:
Incorrect Shipping Address
Customers are responsible for entering the correct shipping details at checkout.
Please carefully check your:
Name
Email address
Phone number
Street address
Apartment/unit number
City, state, and postcode/ZIP code
If you enter the wrong shipping address, please contact us immediately at:
We will do our best to update your address before the order is processed. However, once an order has been shipped, we may not be able to change the delivery address.
BreezyFlow is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Missing Packages
If your package is marked as delivered but you have not received it, please first check:
Around your property
With household members
With neighbours
Your local post office or courier depot
Any safe-drop or parcel collection locations
If you still cannot locate your order, contact us at:
We will do our best to help investigate the issue.
Please note that BreezyFlow is not responsible for packages that are lost or stolen after being marked as delivered by the courier.
Customs, Duties, and Import Fees
Depending on your country or region, your order may be subject to customs fees, import duties, taxes, or other charges.
These charges are set by your local customs authority and are outside of BreezyFlow’s control.
Customers are responsible for any customs fees, duties, taxes, or import charges that may apply.
If you are unsure whether these fees apply in your country, we recommend checking with your local customs office before placing an order.
Delayed Orders
While we aim to deliver all orders within the estimated timeframe, delays can sometimes happen.
Delays may be caused by:
Courier issues
Customs inspections
Incorrect address details
High order volume
Public holidays
Weather disruptions
Supplier or fulfilment delays
If your order is significantly delayed, please contact us at:
We will check the status of your order and assist you where possible.